Wednesday, October 6, 2010

Insurance - Terminology and a Basic Approach

Insurance in America is a bit of a crapshoot, but it is big business and lots of people are involved in this elaborate system. So today I hope to explain some basic aspects to everyone.

In my own experience many people do not have even the most rudimentary understanding of their insurance and that is a tragedy. Without knowing the basic components then you will be unable to get yourself the best deal and you will be unable to properly budget when you do have a medical situation arise.

So let’s review the basic terminology of insurance:

    * Premium, this is the amount of money you or your business pays per month to keep your policy active.

    * Co-pay, is a flat rate for services. Generally this is used for standard doctor visits, specialist visits or regularly occurring medical services such as rehabilitation.

    * Deductible, this is an amount of money that you must spend BEFORE your insurance begins to provide any financial coverage for medical services.

    * Co-insurance, is a percentage rate of coverage for medical services such as 80/20% coverage where the patient pays 20% of all expenses. This option is usually used instead of a co-pay or in situations where a co-pay is a not financially reasonable solution. At 80/20% the patient will almost certainly pay more than a co-pay, but not significantly more.

    * Out-of-Pocket (Catastrophic Limit) is an upper limit on how much a patient will be required to spend before the insurance covers the patient at 100% of expenses. This can include what you spent on your deductible or in addition to.

    * Benefit Cap/Maximum, is a limit to a particular service per diagnosis, or per year, or per lifetime. This limit can be in the form of a financial limit such as $1500 or by visit limit such as 20 visits to a chiropractor per year. Going beyond this limit means your insurance will no longer provide coverage.

    * Authorization, is a process required by some insurances as a barrier to services to ensure they are necessary. The difficulty of obtaining this varies by insurance, but generally involves submitting paperwork and then waiting for a reply from a centralized office.

    * Referral, similar to authorization this is a barrier to services, but it is generally a straight forward issue of visiting the hierarchy of doctors in order. Going from a GP and being referred to a specialist and then being referred to rehabilitation or other medical service. There is confusion to their word because many people incorrectly call the Rx given by a doctor to a patient as a referral; this is at odds with standard English.

    * Plan Year, is the time period in which one year of coverage is active. Usually from Jan to Dec, but sometimes from month of first active coverage or on school year Sept to Aug. All benefits and payments, unless specified otherwise, should reset at the beginning of each new plan year.

    * Lifetime Maximum, this is the amount your insurance will pay out over the entirety of the life of the policy. Usually stated as in the millions, but yes with a serious ailment it is reachable. After 10 years of chemotherapy your insurance may refuse to pay any more, ever.

    * Replacement Policy, is an insurance policy that takes the place of your Medicare policy. In essence, you may opt out of your Medicare plan and deliver those dollars to a privately held insurance company for the benefits they offer you.

    * Supplemental Policy, is an insurance policy that you pay for that covers what your original policy does not cover or to extend coverage to new services. Generally this is used by Medicare patients to cover the 20% expense that Medicare does not and to cover their prescription drugs and visual/dental care.

Now that we’ve reviewed the basic terminology let me try and explain how they fit together to form a policy.

Generally speaking the more you pay (Premium) for your insurance the better coverage it has. Better coverage is defined as lower co-payments, more favorable co-insurance rates (80/20 to 90/10 to 100%), easier or no authorizations, higher benefit maximums, lower deductibles and lower out-of-pockets. Better coverage also means coverage for more types of services such as for name brand drugs rather than generics only.

Bad insurance is of course the exact opposite of everything I just listed. Higher co-pays, higher deductibles, higher out-of-pockets, lower co-insurance rates (60/40 or 50/50), more authorizations required, lower benefit maximums and less services covered.

Two examples of policies:
 
Policy 1
Montly Premium $258
Doctor Visit co-pay of  $25
Specialist Visit co-pay of $40
Laboratory testing 90/10%
Rx Drugs
       Name Brands $18
       Generic $7
Physcial/Occupation/Speech Therapy co-pay $25
Deductible does not apply
Out-of-pocket does not apply
Maximum as Medically Necessary (MN)
Policy 2
Montly Premium $118
Doctor Visit co-pay of  $45
Specialist Visit co-pay of $50
Laboratory testing 70/30%
Rx Drugs
       Name Brands Not covered
       Generic $9
Physcial/Occupation/Speech Therapy 80/20%
Deductible of $1500
Out-of-pocket of $3500 includes
Maximum of $5500

At first glance the policies are rather similar, but the 2nd one has lower premiums and slightly higher co-pays. The true wealth is in the details. Some people do not respond well to generic drugs and name brand drugs can sometimes be superiorly engineered to alternatives.

Policy 1 has no limits on how much service a person can receive, which is a good thing, however policy 1 makes you pay for that privilege at the door with the higher premium and during treatment because there is no personal spending limit (out-of-pocket).

On policy 2 the deductible will only apply to things covered at a percentage rate so for physical therapy the patient must pay $1500 of their own money before insurance starts paying 80%, then while the patient pays 20% if they spend an additional $2000 for a total of $3500 then the insurance will cover all things at 100% from there after.

So despite the barrier to service of policy 2’s deductible, once that patient pays $3500 they are set while policy 1 will pay indefinitely. This is most notable in accident cases and other emergencies.

So one policy is superior to the other on everyday usage and that’s not unexpected. Depending on how you look at it though the 2nd policy is actively worse because you might not even get anything out of it due to the deductible.

However, so called “bad” insurance has its place and should not be immediately dismissed. Your needs will determine what sort of insurance you should look for.

There are essentially three categories of people in terms of health: healthy people who expect to stay healthy, healthy people who expect to be ill (such as parents) and people who are already ill (yes, age counts as illness).

If you’re healthy and expect to stay that way aside from a minor cold or a completely unexpected accident you might forgo insurance or get the bare minimum possible. Lapsing coverage is bad because if you have or develop a serious condition you will have trouble resuming coverage later, so minimum coverage is preferred. This is the true purpose of “bad” insurance; it keeps you from lapsing coverage and can provide for you in extreme medical emergencies.

When you’re an otherwise healthy individual but you interact with sickly people or children or are involved in hazardous work, then it is important to carry solid coverage. Without good insurance coverage a minor illness might grow, a cut might turn into a staph infection, and a knee needing replacement might be delayed until you’re on disability. In short, good coverage will keep you able bodied enough to continue working or to get you up to speed as quickly as possible.

If you’re elderly or sickly or have a serious chronic ailment then it behooves you to get the best insurance coverage you can get your hands on to cover all your liabilities. If a single monthly shot for osteoarthritis is without insurance is $1500 and your premium is $567 with the shot now only $150, you’re coming out ahead assuming you can afford the expense of the premium.

Despite the amount of money involved in medical insurance far too few people are paying attention to what they’re getting for their money. Even if you do have an idea finding the right insurance for you is an elaborate guessing game, paying for too much coverage is waste and paying for too little can destroy your finances in the event of a major problem. This information should allow you to better weigh those choices and find that right balance for your own life and circumstances.

Friday, September 24, 2010

Speaking Out - Find Your Voice

The concept of "Voice" is complicated. There is the literal interpretation, that mere aspect of us that is emitted from our vocal chords (hopefully in a discernible language). Beyond that though is the metaphor, "voice" is drawn into many issues.

Self-confidence: Voice is our ability to speak out, at all, ever.
Appeasement: It is what we want to say rather than what we do say.
Justice: Reacting to stop something you know to be wrong, despite personal danger.
Self-worth: Acknowledging that your input is as valid as another's.
Biblical: That spark of the divine.
Force: The angry lilt of control, like an irritated parent.
Passion: That echo of proof that rings when someone speaks outwardly.

Psychology, Sociology, English, Speech and Philosophy all dabble in this realm and they do so because of its unique quality of being undeniably a part of the human experience. We praise our orators for the skills which rely on much more than lines on paper and we emote with our musicians who seem to reach into us to stoke our fires, or calm our sorrows.

If we set aside the metaphysical though and refocus on the here and the now I would like to address a recent opportunity where I had to use my voice.

My friends and I gathered at a local restaurant and encountered a variety of petty issues. Issues that alone would not have been cause for much if any particular displeasure, but when compounded it turned what could have been a perfect evening into a shade less. There is the cursory tradition these days of having a manager walk to every table to make a nominal gesture of asking "How was everything this evening;" a situation that is usually so brisk that the patron never finishes swallowing their bite of food to answer before the manager leaves.

This was not the case for us because I specifically requested the manager. It can be difficult to break out of that expected behavior, for which sociology calls normative behavior, and into new territory. Facing the manager was tough despite how brief it was for even though they are the person not my boss they are "in charge" of the restaurant at that time which is given its own measure of respect. However, my complaints were valid and we had spend a not insignificant sum (though the cost of the meal should not be a factor) so I informed the manager of my opinion of waiter, high, and of the issues pertaining to management such as few waitstaff, long waits despite unused tables, poor problem solving, as low.

The outcome was positive for us patrons, both physically and emotionally. Yes we received some complimentary desserts and appetizers, but the true win was in the emotion battle where several of my companions wanted to let it pass and some did not. They felt it was "too insignificant" that there was a level, a barometer of badness, that needed to be met that somehow had not been.

To them and to all of you, I want to make it clear that you will neither get your way nor influence, in this case the restaurant, to make changes if you don't make an effort to provide your opinion. Do not think I speak only of being critical, if there is an aspect of a place or a thing with which you have fallen in love then let their manager, their owner, their creator know. Make an effort to find your Voice and I promise you it will serve you well.

Tuesday, September 21, 2010

The Face of Beaumont - Demographics

If we're going to spend anytime at all talking about Beaumont then I think it is imperative that we have a solid handle on just who lives here and where they fit into the machinery of daily living.

So let's look at the straight data, as provided by our wonderful U.S. Census, before we get too in-depth:

Beaumont's 2000 Census Data
General Characteristics
Number
Percent
U.S.
Median age (years)
34.5
35.3
18 years and over
83,014
72.9
74.3%
65 years and over
15,219
13.4
12.4%
 White
52,826
46.4
75.1%
 Black or African American
52,206
45.8
12.3%
 Asian
2,827
2.5
3.6%
   Hispanic or Latino (of any race)
9,028
7.9
12.5%
Average family size
3.12
3.14
Housing Characteristics
Estimate
Percent
U.S.
Total housing units
48,815
 Occupied housing units
44,361
90.9
91.0%
  Owner-occupied housing units
26,557
59.9
66.2%
  Renter-occupied housing units
17,804
40.1
33.8%
 Vacant housing units
4,454
9.1
9.0%
Social Characteristics
Number
Percent
U.S.
High school graduate or higher
57,383
80.6
80.4%
Bachelor's degree or higher
15,301
21.5
24.4%
Disability status (population 5 years and over)
24,078
23.2
19.3%
Foreign born
6,482
5.7
11.1%
Economic Characteristics
Number
Percent
U.S.
In labor force (population 16 years and over)
52,051
60.0
63.9%
Median household income in 1999 (dollars)
32,559
41,994
Families below poverty level
4,815
16.4
9.2%
Individuals below poverty level
21,760
19.6
12.4%

Beaumont's 2006-08 Census Data
Social Characteristics
Estimate
Percent
U.S.
Average family size
3.03
3.20
Population 25 years and over
70,581
High school graduate or higher
82.6
84.5%
Bachelor's degree or higher
23.5
27.4%
Economic Characteristics
Estimate
Percent
U.S.
In labor force (population 16 years and over)
54,673
63.4
65.2%
Median household income (in 2008 inflation-adjusted dollars)
40,521
52,175
Families below poverty level
16.9
9.6%
Individuals below poverty level
20.2
13.2%
Housing Characteristics
Estimate
Percent
U.S.
Total housing units
50,573
Occupied housing units
44,032
87.1
88.0%
Owner-occupied housing units
25,814
58.6
67.1%
Renter-occupied housing units
18,218
41.4
32.9%
Vacant housing units
6,541
12.9
12.0%
General Characteristics (ACS Demographic Estimates)
Estimate
Percent
U.S.
Median age (years)
34.2
36.7
18 years and over
82,973
73.9
75.5%
65 years and over
13,562
12.1
12.6%
White
49,492
44.1
74.3%
Black or African American
52,939
47.2
12.3%
Asian
3,520
3.1
4.4%
Hispanic or Latino (of any race)
11,538
10.3
15.1%
The most recent 2010 data is not published, we will revisit this topic when that occurs.

Wow. That's a lot of quick data, but what does it tell us? On the face we have a quick overview of who's living here and where they stand.

Certain statistics are immediately noteworthy: we don't fit the standard U.S. distributions of race, education, poverty and housing. Beaumont is more of a mixing pot than many cities, but we're lagging a bit behind in HS and Bachelor's degrees, sadly we are almost double the national poverty rate.

Let me say this again for emphasis 1 in 5 people in Beaumont is below the poverty line which is defined as less than $9,570. For families 1 in 6 is below the poverty line which would be $16,090 if we calculate it according to the stated family size given here. One more time: 20% of Beaumont is BROKE. Desperately so.

Comparing the two data sets we can see that the city has lost about 1500 residents in total, but that make-up of gains and losses is telling a story of white flight. About 3000 people identifying as white left the city, with a mixed gain of 1500 spread across the other classifications. Some factor is pushing and pulling our citizens, but that is an exploration for a future post.

Housing is a curious side note, despite the notorious low cost of living in Southeast Texas we rent more often than the nation average and own less houses than the nation average. Fortunately, our ownership rate didn't swing wildly, only a few percentage points downward in a bit under a decade.

On education Beaumont has actually gained more high school graduates and college graduates according to the percentages, but we're still behind that national average. Let's dig deeper though, we're not provided with specific numbers on this and we know two things, that a large number of people left the city and that there was a smaller influx of new residents. It could be that uneducated labor left the city, perhaps chasing jobs, making the ratio of degrees to non-degrees tip. It is also possible that something drew in a lot of new talent to the city, that the influx of residents were knowledge workers or skilled craftsmen.

Other curious notes is the number of people on disability in the city as measured in 2000, we're higher than the national spread but that's to be expected given the industry presence in the city. Also, despite the supposed lack of jobs more people in the city who are of age to work (16 years+) are now employed, but I wonder if that will hold steady for the 2010 numbers.

All in all this is just a cursory glance at Beaumont, but it already tells us so much. One the positive side there is a strong mix of cultural/ethnic backgrounds, a steady rate of home ownership, and a currently rising number of degree holders, however on the negative side, there is a slow bleeding of residents and a already high rate of poverty that is continuing to grow.

What can we do but face this, swallow it down, and keep it in our minds as we go about our business. This is OUR city and these are our glories and our failures, as a community.

Monday, September 20, 2010

Stepping Forward

This is it, the very first post on this new endeavor. On this inaugural post I want to welcome you because it is YOU who I am trying to affect.

That's right, you heard me. I want to manipulate you! I want to cajole you, pester you, pinch you, move you, nag you, spur you, and encourage you to make changes to your life and your business. Everyone knows that change is often difficult so I want to push and push until you're either convinced or so fed up you'll do anything to just get me to shut up.

We'll cover the little things that aren't so little anymore like balancing your pocketbook or paying down your credit card, but also trickier subjects like digging deep into the city's issues such as how the green movement may affect the refineries or the relationship between oil and our rail yard and docks.

Beaumont is a city moving at its own pace and I want to help pitch in and provide people with the knowledge they need to make it a successful city. As the city changes I know that there will be many opportunities for people to help the city by helping themselves and I hope to point these out with every spare breath.

Let's explore the city, its needs AND ours to make a better today and a greater tomorrow.